Contact Us

Emergency Numbers

United States


Customer Solutions

United States




Mexico from US


About Us
Corporate US Phone US Email MX Phone MX Email Info
General Information 800-GO-TO-KCS (468-6527) 011-81-8852-7777
Government Relations 816-983-1987 011-52-55-9178-5617
Investor Inquiries 816-983-1501 Questions from institutional shareowners, financial media on company strategy, financials, stock performance
Request a Hard Copy 888-800-3690 Annual report, 10K, 10Q, charters, governance, guidelines, etc.
Utility Crossing Permits & Grade Separation Projects 816-983-1138 011-52-81-305-7800 ext. 7714

Culture US Phone US Email MX Phone MX Email Info
Website Accessibility 816-983-1626

Community US Phone US Email MX Phone MX Email Info
Charitable Giving 816-983-1372 011-52-55-9178-5651
Community Concerns 816-983-1987 011-52-81-8305-7957 Rough crossings, horn blowing, encroachments, vegetation, for concerns about trains in crossings
Environment 816-983-1588 011-52-81-8305-7720 Hazmat outreach training programs
Holiday Trains 816-983-1372 011-52-55-9178-5651
Speak Up! Program 800-727-2615 01-800-436-0158 Report safety issues, security concerns, misconduct involving Company employees, etc., anonymously if preferred.
Ship With Us
US Phone US Email MX Phone MX Email Info
Claims 816-983-1422 Personal injury, property damage. 
Customer Solutions 800-GO-TO-KCS (468-6527) 01-81-8852-7777 from Mexico.
1-888-812-9512 from the U.S. Service inquiries, operational issues, tracking, billing
Freight Claims 816-983-1825 1-888-812-9512 ext.7944 from the U.S.
011-52-81-8305-7900 ext.7944 from Mexico Cargo damage or theft
Industrial Development  816-983-1544 011-52-55-9178-5116 Viable rail-served economic development opportunities
Public Safety  318-676-6296 011-52-55-9178-5617 Request an Operation Lifesaver presentation, Crossing closures, New crossings, Quiet Zones
Real Estate 816-983-1396 011-52-55-9178-5624 Buildings/Property available for sale/lease
Report Emergency or Suspicious Activity 877-527-9464 Critical Incident Desk 011-52-81-8305-7911 Critical Incident Desk
Work With Us
Human Resources US Phone US Email MX Phone MX Email Info
Career Application Technical Support 866-803-9663
Employee Assistance Program 800-356-0845
(Org code: KCSR)
Employee Stock Purchase Plan & Matching Gift Program 888-800-3690
Employment Verification 800-367-5690 The Work Number 011-52-81-8852-7371 Employment and wage information
Human Resources 866-625-1312 011-52-81-8852-7371
Payroll 1-800-451-6269 011-52-81-8305-7800 ext. 7915

Suppliers US Phone US Email MX Phone MX Email Info
Engineering Material Management 318-375-4956
Suppliers This contact can be used for all aspects of Supplier including but not limited to procurement, credit card management, contracts and supplier diversity.
US Phone US Email MX Phone MX Email Info PAN Email PAN Phone
KCS Identity Usage     Logos, trademarks, pictures    
Media Inquiries 816-983-1372 011-52-55-9178-5651 Information, statements, interviews, photos, video  011-507-317-6070